Service Delivery Analyst

location:

Fruit Towers - London

team:

IT and Business Change

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Here at innocent, we’re on a mission to make it easier for everyone to get more fruit and veg into their bodies. We started back in 1999 and since then we’ve gone from selling a few smoothies at a music festival to becoming one of Europe’s biggest drinks companies with around 1,000 people (and the B Corp seal of approval).

It’s nice to be able to say things like that but we’re not patting ourselves on the back just yet. We want to show everyone that it’s possible to be a successful business while looking after people and the planet too, so we’re trying to get better in pretty much every way. And that’s where this job comes in.

what you'll be doing

We’re excited to offer a fantastic opportunity to join our Enterprise Services team as a Service Delivery Analyst. In this role, you’ll be at the heart of our technology operations, ensuring that critical services run smoothly and efficiently every day.

Working closely with our IT technology partners, you’ll take ownership of managing incidents, resolving bugs and issues, and keeping our systems performing at their best. Whether it's fixing what needs fixing or preventing problems before they occur, you’ll help keep things flowing behind the scenes so the rest of the business can thrive.

You’ll be part of a collaborative, like-minded team — a supportive bunch who share ideas, solve problems together, and are passionate about delivering great outcomes. Beyond the technical, you’ll also play a key role in building strong relationships with our suppliers and making sure our internal customers (yes, the wider business!) receive consistently excellent service.

you'll have

Critical thinking & attention to detail: a keen eye for detail to make sound decisions and offer practical, straightforward recommendations when it matters most.
Great interpersonal skills: ability to build strong relationships through confident and clear communication, collaborating with diverse stakeholders and keeping everyone informed and engaged.
The ability to effectively manage your workload by prioritising and staying organised in a fast-paced environment.
Take initiative and seek out opportunities to improve how we work by suggesting and driving meaningful change/improvements.
Embrace evolving ways of working with flexibility and openness as we continue to grow and shape our support model.
Attention to detail: Understand the nuances of our business processes and how they connect with the technology that powers them, all while staying detail-focused..
Curiosity: asking thoughtful questions and digging deep to get to the root of issues.
Experience with ITIL practices and service delivery frameworks
Familiarity with EDI (Electronic Data Interchange) is a plus, though not essential, we're big believers in learning on the job.

you'll get

To be part of a high-performing team in a fast-paced environment, working alongside like-minded individuals.
The opportunity to learn how to support varied systems & applications.
To strengthen your planning, problem-solving, and time management skills while contributing directly to supporting the business’ IT.
To work with & build relationships with a diverse range of stakeholders and teams, across all levels, business functions, and global regions.
An exciting opportunity to learn about the world of supply chain, specifically how we work with and understand the impact we have on our customers and how we get juice on shelves.
To play part in delivering towards our bold ambition to reach 1 billion more by 2030 — all while thriving in an inclusive environment where diverse perspectives power our progress. Can't get more exciting than that!

We want innocent to be a great place to work, so we do lots of stuff to make people feel at home and try to make sure everyone’s career is shaping up the way they want it to. There are plenty of opportunities to have a go at something new or take things further.

In exchange for helping us do business in the right way, you’ll get a solid rewards package that includes a salary (phew), private healthcare, a target-based bonus, and a bunch of other nice things like a day off on your birthday. And yes, you get free smoothies.

We also know that not all our drinkers come from the same background, or think the same – so why should we? At innocent, we want to be a great place to work where a diverse bunch of people from all backgrounds can turn up and thrive. When we hire, we want all the juice, bits, and pulp that make you who you are.

Even if you don’t think you can tick all the boxes, if the job sounds right for you, come and throw your hat in the ring.

Probably best to get your skates on though, as we might close this early if we get loads of applications.

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